Altéa Customer Management

Training of any passenger service and ticketing desk agent.

COURSE OBJECTIVES

The learner will gain knowledge of:
• Access and navigate the customer
• Management using appropriate applications
• Use keyboard shortcuts and menus to navigate between applications
• Manage system functions: check-in, boarding
• Deal with irregularities related to operations: rerouting, transfer
• Receive and process information via Messenger
• Identify issues related to devices
• Using the Online Help.

COURSE CONTENT

• Introduction
• Altéa DCS CM System Architecture / Navigation
• Customer Management GUIDE – Sign in / off
• Work with Messenger
• Timatic
• Linking / delinking
• Customer View
• Select Carrier
• Navigation Application
• Solving the Customer’s Problems
• Set comment / information/ add services
• Coupon status / Reservation/ View customer/ Create Record / Record Staff
• Printing: BPass, btag
• On classification and declassification
• Boarding: opening, closing and management
• Acceptance of passengers: open and closed
• Passenger ineligible status when boarding
• Printing lists of flight
• Onload list and Standby List
• Irregularities
• Rerouting