AMADEUS – Central Reservation System

Training of airline fares desk agents, travel agents, airline ticket agents, call center agents.

COURSE OBJECTIVES

• Ensure booking of passengers and modify flight tickets
• Control sale, modifications and cancellations
• Inform customers on availability, schedules and rates.

COURSE CONTENT

• Introduction to the Amadeus CRS service
• Flight availability
• Building a complete PNR and ending transaction
• Flight sell, follow-up availability entries, frequent-flyer element
• Miscellaneous Amadeus functions
• Changing and deleting PNR data
• Entering fare elements, displays, notes
• TIMATIC
• Return availability and SSR elements
• Seat maps, requests and customer preferences
• Ticketing element
• Vouchers.